Privacy Policy

About This Website

This website is the official online platform for the Eastgate Shopping Centre, providing up-to-date information about the stores, services, events, and facilities available within The Eastgate, the Indoor Market, and the surrounding areas of Eastgate Street and Southgate Street in Gloucester.

The website is owned and operated by Colliers, the UK’s leading commercial property management company. Colliers manages and promotes the Eastgate Shopping Centre and its tenant stores. Their Gloucester office is located at:

Colliers,
37–41 Clarence Street,
Gloucester, GL1 1EA

This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Your Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string. This information is used solely for spam detection and website security purposes. We do not attempt to personally identify users or use this data for any other purpose.

Media Uploads

Users are advised not to upload images containing embedded location data (EXIF GPS). Any images uploaded to the website may be downloadable by others, who may also extract any location data embedded within them. We strongly discourage the upload of identifiable images of individuals. Where inclusion is necessary, we recommend that users obscure or pixelate faces or distinguishing features.

Cookies

Our website uses cookies to enhance user experience. These include:

  • Comment cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
  • Temporary cookies: When you visit our login page, a temporary cookie will determine if your browser accepts cookies. It is discarded when you close your browser.
  • Login and display cookies: Cookies to save login information and screen display preferences are set upon login. Login cookies last for two days, and screen options cookies last for one year. Selecting “Remember Me” extends the login session to two weeks. Logging out will remove login cookies.
  • Editing cookies: If you edit or publish content, a cookie will be stored in your browser, containing no personal data. It expires after one day.

You can control cookie preferences via your browser settings. By continuing to use this site, you consent to our use of cookies in line with our cookie policy.

Embedded Content from Other Websites

Articles on this website may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the same way as if the visitor has accessed the other website directly. These third-party sites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that content. We advise reviewing the privacy policies of those third-party providers.

Who We Share Your Data With

We do not share any personally identifiable information with third parties. We only use anonymised data such as dynamic IP addresses and anonymised browser identifiers to support site security and statistical analysis via Google Analytics. You can view Google’s Privacy Policy here: https://policies.google.com/privacy

Legal Basis for Processing

We process your personal data on the basis of legitimate interests, specifically to maintain website security, improve user experience, and provide relevant information about the Eastgate Shopping Centre. Any data collected via forms or comments is done with your consent.

Data Security

We take the security of your personal data seriously. This website employs appropriate technical measures to protect your information from unauthorised access, misuse, or disclosure. Passwords are hashed and not stored in plain text.

How Long We Retain Your Data

Comments and their metadata are retained indefinitely to allow us to recognise and automatically approve future comments. For registered users (if applicable), personal data provided in user profiles is stored securely. Users can view, edit, or delete their personal information at any time, except for usernames, which cannot be changed. Website administrators can assist with this if required.

Your Rights

If you have an account or have left comments on this site, you may request an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold about you, excluding any data we are obliged to retain for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Any comments containing hyperlinks, email addresses, or code may be automatically marked as spam. Attempts to circumvent these protections may result in account suspension or removal of commenting privileges.

Contact Information

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us via our Contact page or email us directly at help@eastgateshoppingcentre.co.uk.

Alternatively, you may write to us at:

Colliers,
37–41 Clarence Street,
Gloucester, GL1 1EA

This policy was last updated in March 2025 and will be reviewed periodically.